Service Delivery Policy

1. What is delivered

Xwork connects clients with independent freelancers who provide digital and professional services — for example web and mobile development, design, writing and translation, marketing, data and analytics, video and audio, finance, engineering and IT/cybersecurity.

All services are delivered electronically through the Xwork platform (messages, file uploads and milestone submissions). No physical products are sold or shipped, so no shipping charges or courier delivery apply.

2. How and when a service is delivered

After a client hires a freelancer, the work is defined as a fixed-price project or as milestones with an agreed scope and timeline. The delivery time is set between the client and the freelancer for each contract — typical projects range from a few days to a few weeks depending on complexity.

The freelancer performs the work and submits the completed deliverables through the platform's “Submit work” flow. The client reviews the submission and either approves it or requests changes.

3. Payments and escrow

Payments are protected by escrow. The client funds a milestone before work begins; the funds are held securely and released to the freelancer only after the client approves the delivered work (or after the automatic approval window if the client does not respond). This ensures the client pays only for work that is delivered, and the freelancer is paid for work that is completed.

Applicable service fees are shown before checkout. See our Refund Policy for how refunds, cancellations and disputes are handled.

4. Non-delivery, late delivery & disputes

If a freelancer does not deliver, delivers late, or the delivered work does not match the agreed scope, the client can request changes, cancel the milestone, or raise a dispute from the contract page. Escrowed funds are not released while a dispute is open.

Our Trust & Safety team reviews disputes and can release, refund or split escrowed funds based on the evidence and the agreed scope. Full details are in the Refund Policy.

5. Contact

Questions about how a service is delivered? Contact us at info@thexwork.com or on +92 324 0172926, or visit the Contact page. Xwork is operated by Nexus Nova Studio (Pvt) Ltd, House No. 165/A, B#3, New Housing Scheme, Liaquatpur, District Rahim Yar Khan, Punjab 64000, Pakistan.