Frequently asked questions
Quick answers to the most common questions about using Xwork.
Is it free to join and apply?
Yes. Creating an account, building a profile, posting jobs and applying to jobs are all free. Freelancers pay a service fee only on what they earn (10%, or 5% with Pro); clients can hire at no platform fee.
How does payment protection (escrow) work?
For fixed-price work, the client funds a milestone into escrow before the work starts. The money is held securely and released to the freelancer when the client approves the work — so freelancers know the funds are set aside, and clients only pay for accepted work.
When can I withdraw my earnings?
Once a milestone is approved, the funds clear after a short security-hold period and then become available to withdraw to your connected payout method from the Withdrawals page.
What if there's a problem with a contract?
Try to resolve it directly through Messages first. If that isn't possible, open a dispute from the contract and our trust & safety team will review the escrow record and evidence to help reach a fair outcome.
Why do I need to verify my identity?
Identity verification keeps the marketplace safe and enables secure payouts. Freelancers verify with a photo ID and a live selfie before earnings can be withdrawn — see our AML & KYC Policy.
How do I get help?
Visit the Help & support center for step-by-step guides, or contact us any time at info@thexwork.com or through the Contact page.