Client Service Agreement
The terms that apply to clients who post jobs and hire on Xwork. Read together with the Terms of Service and User Agreement.
1. Posting & hiring
You can post fixed-price jobs for free and set the scope, budget and any screening questions. When you send an offer and a freelancer accepts, a contract is formed on the terms you both agree.
2. Funding & escrow
Fixed-price work is funded into escrow before it begins. Money you fund is held securely and released to the freelancer only when you approve a milestone (or when the published auto-approval window elapses). This protects both sides.
3. Fees & payment methods
You can post and hire without a platform fee; any payment-processing charges, where they apply, are shown before you confirm a payment. When real-money processing is enabled, your payment details are handled by regulated PCI-DSS-compliant providers — Xwork never stores your raw card number.
4. Approvals, refunds & disputes
Review submitted work and approve it to release payment, or request changes. If something goes wrong, try to resolve it directly first; otherwise open a dispute and our team will review the escrow record and evidence to reach a fair outcome. Refunds are returned to your original method.
5. Ownership & confidentiality
Ownership of deliverables is governed by your contract with the freelancer and typically transfers to you on full payment. Handle any personal data or confidential materials responsibly and lawfully.
6. Conduct
Follow the Community Guidelines and Acceptable Use Policy. Attempting to take work or payments off-platform to avoid fees or escrow removes your protections and may lead to account action.