Feedback

We're listening

Xwork gets better because of the people who use it every day. Whether you're a freelancer trying to win your next contract or a client hiring for a critical project, you see things we don't — the small friction points, the missing feature that would save you an hour, the wording that confused you the first time. We read every piece of feedback that comes in, and a great deal of what we build starts as a message from someone exactly like you.

There are no wrong answers here. Tell us what's working, what's confusing, what's missing, or what you'd love to see next. Even a single sentence helps, and detailed feedback helps even more.

Ways to share feedback

Open a support request. The most reliable way to reach us is through Help & support, where you can open a request in the category that fits — a feature idea, a problem, or a general comment. You'll get a confirmation that we received it, it's tracked in your support requests, and our team can reply to you directly in the same thread.

Report a problem in context. If something feels off while you're using a particular page, note what you were doing and where — that context is often the difference between a bug we can fix in minutes and one we can't reproduce.

Share a feature idea. If you wish Xwork did something it doesn't yet, describe the outcome you're after rather than only the mechanism. "I want to see which of my proposals a client actually opened" tells us more than "add a notification," because it lets us find the best way to solve the real need.

Reporting a bug

Found something broken? The most useful bug reports include four things: what you expected to happen, what actually happened, the exact page or link where it happened, and the device and browser you were using (for example, "iPhone Safari" or "Windows Chrome"). A screenshot, if you can include one, is worth a thousand words.

Accessibility issues are treated as real bugs, not optional polish. If a screen reader announced something incorrectly, a control couldn't be reached by keyboard, or contrast made text hard to read, tell us the same way — those reports go straight onto our fix list.

Reporting a security vulnerability

If you believe you've found a security vulnerability — a way to access data you shouldn't, bypass a protection, or affect other users — please report it privately through Help & support and mark it as security, rather than posting it publicly or testing it against other people's accounts.

We appreciate responsible disclosure and will investigate every credible report. Please give us a reasonable opportunity to fix an issue before sharing it more widely, and never access, modify or delete data that isn't yours while testing. Acting in good faith to protect the community is always welcome.

How we prioritise what to build

We can't build everything at once, so we weigh a few things: how many people a change would help, how much friction or risk it removes, whether it protects payments or safety, and how it fits the direction of the product. Something that helps a freelancer get paid safely or a client hire with confidence will usually rise to the top.

That means not every request ships, and some take time. A quiet queue doesn't mean your idea was ignored — popular and high-impact themes genuinely shape our roadmap, even when the final feature looks a little different from the original suggestion.

What happens after you submit

When you send feedback through a support request, you'll receive an acknowledgement, and you can follow the thread in your support requests. If we need more detail to act on it, we'll ask. If it's a bug, it goes into our tracking so it can be reproduced and fixed. If it's an idea, it's grouped with similar requests so we can see the patterns.

We can't promise a build date or individual updates on every idea, but nothing disappears into a void — the themes that come up again and again are exactly the ones that move.

A note on your ideas

When you choose to send us suggestions or feedback, you allow us to use them to improve Xwork without any obligation or payment to you, as described in our Terms of Service. This simply lets us act on good ideas freely; it doesn't affect ownership of the work you do on the platform.

How to reach us

Open a request any time through Help & support. For anything urgent — a payment problem, a suspected security issue, or something affecting your ability to work — use a support request and flag it clearly so we can prioritise it. Thank you for helping us make Xwork better for everyone.